I had to take time from my fabric designing......
to show you guys who aren't in New England just what all the hoopla is about.
Now, remember.....
This time last week I was surrounded by palm trees and balmy weather.
This is what the view from my house was Saturday morning, BEFORE the most recent dumping of 12" of this white crap.
The first picture is the view from my front door.
Notice how there aren't any footprints in the snow down the path?????
That's because I was staying inside!!!!
You can see that the snow is piled up against the glass of my storm door.
Let me show you the view from my family room.
That's right, ladies and gentlemen.....
THAT'S ALL SNOW!!!!!
This isn't some mound that was thrown there during shoveling.
THAT'S JUST SNOW, PUT THERE BY MOTHER NATURE.
Here ya go,
look out the other side of the room.
That's the view towards the sliding doors in my dining room.
below is the view looking at my neighbors 6 foot high fence that is sitting on an 18" high stone retaining wall.
Soooooo.....
if you do the math correctly,
that makes the top of the fence 7.5 feet high.
This is when I'm really really really really glad that I moved into a condominium.
My dentists office just called to see if I wanted to reschedule my appointment.
Lots of folks can't get out yet
BUT I'M ALL CLEARED OUT so I have to go to the dentist.......
@#$%
Not my favorite thing to do.
On a completely different note.
The woman who designed my blog emailed me and accused me of bullying her.
I was very careful not to include her name in my rant.
I felt that my blog post was just a consumer's response to what I perceived to be a bad service.
So I have a question for the class.
Was my last post a case of bullying?
I didn't even name her name.
Please leave your comments in the comments section.
'Cuz, that's why it's called the comments section!
On that note,
Latah, Gatah
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39 comments:
Hi Betsy, I'm so sorry you had to come north. Who needs this $#*! You did not bully her. At all. She's feeling really guilty because she knows you are right. And she's darn (only I didn't think 'darn') lucky you didn't name names because she needs to be called out on her lack of service or professionalism. I hope you soon find a professional who gives you what you want or better. Cathy
NO! Not bullying. She has a lot of nerve. Amazing that she can get back to you with that but won't return any emails when your blog is down! I love your decorating and your blog. Keep us posted.
Sorry you had to leave sunny Fl. for all that snow. I won't gloat and tell you how beautiful it is here now. You were NOT bullying, merely stating what happened. I was once accused of slander because I asked why my local pool store didnt have their hours posted. Apparently these people need a dictionary or a vocab lesson. Did your Blog designer even address what the problems were? If you were the least bit unsure of giving her the heave-ho, before, her behavior pretty much confirmed your next move.
Wow, that's a lot of snow! I just keep thinking it's gonna melt and where is all the water going. No, not bullying. You hired her to perform a service which she failed to do. Others have a right to know that a business is unreliable. Stay warm!
Lauren
You say you didn;t name her but it clearly states on the bottom of your blog (if you scroll down) who the designer was. So you in fact, she is named. How long did you give her to respond and correct your issue? Did she fix it?
Oh my goodness, Razmataz, I thought I had removed that. Thanks for the catch. I'll try to get that off if I can figure out how to do that.
No, you weren't a bully. You paid her for a service and she stopped delivering the goods. As result, your blog looked all wonky, and your readers deserved an explanation. You aired your frustrations in your usual way. If she didn't like your unique, suffer-no-fools tone, she have been aware of your writing style before she took you on as a client in the first place.
I meant "should have been aware." I hate typing on a tablet.
This is a business relationship. By having her button on the page, she is also using you on a daily basis for advertisement. When you are displeased by her job or it adversely affects your blog, you should be able to state what the problem was and how it was not resolved and your opinion of the quality of her work. That is not bullying - that is business, and she needs to put on her big girl panties and remember that's what happens when you don't follow through with your job. She owes you an apology for an inappropriate job done, not a hissy fit! You haven't said anything about her lack of business skill that you haven't said about other businesses that haven't followed through or been poorly managed. Remember Target? No difference. If you are in business for yourself, you need to be best at your job or be prepared for criticism...which is not bullying. If you can't cook the chicken - get out of the kitchen!
On another note, I know you are busy with your new business and I'm eagerly awaiting your fabric results, but could you try blogging once a week? WE MISS YOU!
RSmith
Name her and shame her. This is no different than going on Yelp to comment about a restaurant's issues. She has a lot of nerve bitching about it NOW. Exposing her poor business practices is a public service.
I wouldn't categorize your comments as "bullying" considering you spoke directly to the work you had hired her to do for you. If someone asked you to recommend her work, I'm guessing these are the comments you would make, so I would consider it a review. If I were her, rather than becoming defensive, I would try to fix the problems she created and ask that you reassess her end product at that point. But it sounds like she is already out of business (hiatus??) and if so, she should STOP TALKING, especially if she ever hopes to start up again. Just my opinion....
No, No, NO!!! Not bullying at all!! Terrible, very guilty conscience..that is if she has one!!!
You were just posting a customer satisfaction review. My doctor's office requested one after my last visit. Most professional services appreciate feedback - positive or negative.
She does not understand what bullying means. Instead of responding negatively to your post, a pro would have called you, apologized and asked what could be done to fix the situation. ADULTS AND PROFESSIONALS know this is the proper way to deal with the issues.
Everyone has stated what I think about your web designer, she is lucky you didn't name names, I am sorry I didn't catch it at the bottom of your post.
She needs to look up the definition of bullying.
That snow looks really really cold! I hope you are warm!
I didn't notice any bullying going on. She should have a guilty conscience though.....if she can't do a good job she can expect a negative review especially because it happened to Amy also. Miss you and hope you post more often.
She has a lot of nerve, Betsy, to call you out on a bullying charge because SHE doesn’t like being called out on nonperformance of a business agreement..pure chutzpah! Where and what is her responsibility in this? That’s what she should be asking herself..
That's a ton of snow! No! You DID NOT BULLY her! You explained what she did and did not do...and didn't mention her name! It was more of a review then anything else. She's probably just feeling guilty...and she should! ;)
No. You are not a bully! And I am sorry I did not catch the name at the bottom of the post before you removed it. I want to start a blog and want to avoid this from happening to me. (Selfish I know) I think you would do us a service by warning us not to deal with her. I really enjoy your honest and straight forward approach to your blog. It is so refreshing!
I am a little curious as to why she took down your site/information/buttons without contacting you. But then turned around and read your blog and presumably, the comments section. She did not respond as to why your site no longer worked appropriately, just that you were bullying her.
The computer world is no longer catch as catch can - as it was not all that long ago (okay, so maybe several years ago). A level of professionalism is expected of anyone is this type of business today. And that does not seem to have been understood or accepted by the computer person you were working with.
As you are a consummate professional, and it comes across in all of your blogs, you have every right to expect the same from someone you do business with. So no, there was no bullying. You were explaining why your site did not work correctly, and what steps you had taken so far to correct the problem. Plain speaking is not bullying, it is just saying it the way it is. Gail
I think it's the other way around...she is/was bullying you! I appreciate your opinion and especially so when you are educating your readers on various issues. I really felt you were venting more than anything. Holy white stuff...enough snow already. Here in SE Virginia we are getting our first snow of the winter. We may get as much as 5". Wouldn't you know the winter you come back to Mass they have this monumental amount of snow! Hang in there - 7 more weeks till spring. Vikki in VA.
Not bullying. You were upset about a service issue. We don't even know who she or he is. Don't these people know that they can mess up your business and your life with their incompetence? She should be run out of the web designers union for unprofessionalism. Don't feel intimidated. When is the fabric going to be ready? I KNOW I will like it and want to buy some. Ann
Venting your criticism (well earned by the blog designer) is a far cry from bullying. Your criticism stated FACTS about her very poor performance. Bullying is of a very different nature. People love to throw out the bullying accusation for any sort of harsh comments they receive. She should put her big girl pants on and fix the problem rather than hiding behind her unfounded characterization of a harsh and well deserved, review or get out of the business world if she can't take truthful feedback. She would be better served if she looked within and gave herself an honest assessment of her own performance rather than deflecting blame.
And do other bloggers a favor and go on Yelp and post a review where the name of her business is stated. Others have a right to be forewarned before investing hard earned dollars in someone who provides questionable performance to more than one blogger (Amy too). Best, Beth C.
She was just mad because you called her out on her poor service. Whatever happened to "the customer is always right"? She didn't mind taking your money. So glad for you and your parents that you are in a condo. I can't imagine all those poor folks trying to get to their cars and getting snow off their roofs, etc.
Please, don't you just hate it when the culprit tries to play the victim? Bad service is bad service. Actually, I can't believe if she ever read your blog, she'd be surprised you discussed the lack of professionalism. I paid a lovely lady in England to do a header for my FB page and etsy shop. Granted it wasn't a huge job but the money was teeny! She was a sheer delight to work with. Often work ethic has nothing to do with the cost of something. Anyway, we're snowed under here in NE Ohio. This part I can take they're well equipped to clean the roads it's the dreaded melt down I hate. All that mud.
This is unbelievable!! How can she say YOU are bullying her when she completely messed up your blog then went AWOL ?? I don't think her design was very 'klassic' anyway.
I really love your blog, interior design and your wit! Christine in West Sussex, England
I'm not sure this is going to be a fair verdict because anyone who reads your blog is going to be on your side. How could we not be when we are such devoted fans? It would be like stacking the jury with your personal friends! So add my vote to the "Not Bullying" column. She obviously didn't do the job she was hired to do and let you down, so you are entitled to publicly shame her. You are also providing a public service by making us more aware of the down-side in hiring someone to design a blog, or provide any service, really. So, bully to her!
I don't consider it bullying if you have not named her. You have the right to be angry about the lack of service considering these are all issues that you addressed during the creative process. The designer should have informed you of her hiatus and other lapses of services before they occurred. It is a breach of contract that your website is affected, and considering that your blog is a business, this is a serous concern. You were kind not to mention her name, but I would hope that you would provide it if a person was looking for a designer as I would never do business with someone with her track record. You kept it humorous, but the reality is that this person has let you down and you have every right to feel angry with her. You did not bully her; this was a consumer interest story that did not share her name as others would have done. It sounds like she not only owes you an apology, but a quick restoration of the services that were promised.
This is what she should have said: Dear Ms. Speert,
I am beyond embarrassed. That you found my work and my attitude unacceptable leaves me humbled beyond belief because I pride myself on my work and try to give my customers more than they pay for. Is there any way I can make this up to you? Clearly there will be no additional charge because I did not deliver what you wanted and now have caused you delays and aggravation.
Contact me at your convenience and we will begin immediately and with no delay to repair the work to your complete satisfaction. If in a reasonable amount of time, determined by you, the work does not meet your specifications I will refund you money.
And please know that you have my profound apology.
Sincerely,
Your web page designer
No bullying going on in this blog,just making us aware of what some businesses do.Us,'sort of friends' need to be aware so we won't have the same thing happen to us.Thank you friend. I live in Okla. and have been lucky so far,we may have had 1 in.
No bullying, even if you mentioned her name. She's providing a service and you did not get what you paid for. That's called feedback and it happens every day. Maybe it hit a nerve, and it sounds like it should've. She needs to be a better at what she does, then that won't happen. Good thing (for her) you didn't vent to the BBB!
Good idea...report to the BBB. It's not enough to say you provide a service and take a customer's money. You have to actually DO the work CORRECTLY! Otherwise you're not in business, you're just a thief. A real business woman would make things right for their customer and not blame the customer. She must have had a helicopter mother who said "good job" for little thing she did.
Wow. Just wow. I would respond to the bullying complaint, but the poster above with the "big girl panties" comment stated my thoughts perfectly.
Betsy you were her client! Customers are always right!
Why do some people feel that the crapp they give can't be given right back!
Your not a bully your telling a true event that happened to you and Amy!
This lady has some hubris! She is COMPLETELY in error, and frankly I think her playing the "bully" card is disgusting!
I would say your blog designer is not a professional person at all and has no business serving others and then getting paid for it if she is going to show her ass like that LOL really the nerve of some professional helpers.
if anybody is getting bullied it's YOU .
Go to another designer and post her name so we won't ever use her, sort of like being a better Business person
Janice on plain ole blogger
I have a different take on this bullying issue. I don't think anyone should use a public forum to "call out" someone with whom they are having a problem, whether it's personal in nature or business related. It's always one-sided and rarely affords the other side to defend themselves. It's makes a great platform for ganging up on someone. So, while it's not the kind of bullying we normally think of, I do think there is an element of bullying here. Just my opinion.
No bullying was done by you. None. You were writing for clarity.
In a reply to "Anonymous" in the second comment above, I understand the point you are trying to make.
However, Amy had tried to contact the blog designer a month previous to her second attempt.
Neither got a response until I wrote my post.
Sometimes the only way to get some help is to bring it to a public forum.
As for bullying.
I did not name her.
I was bullied as a kid (I'm sure lots of you were) and to label this as bullying makes me think that you guys were lucky enough never to experience the scaring and trauma true bullying creates.
The bottom line is: I still need to pay someone to fix my blog. So I have to pay someone to REDO the work for which I already paid. I feel ripped off. A disgruntled customer is not a bully. I'm the victim, #$%!!!!!
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